Andrew Russell Farley

(503) 913-0645

Education
Bachelor of Science, Information Systems Security, ITT Technical Institute, Internet (2004-2009)
Associate of Applied Science, Information Technology Computer Networking Systems, ITT Technical Institute, Portland, OR (2001-2003)
1 Term Portland Community College Workforce Training Center, Portland, Oregon (2001)
Sunset High School, Portland, OR (1997-2001)

Major Courses
-StRUT (Student Recycling Used Technology)
-Implementing Microsoft Windows 2000 Network and Operating Systems (Course#2151A & #2152B)
-Computer Networking Systems
-Information Systems Security

Skills
-Microsoft Operating Systems
-Microsoft Office
-Good Interpersonal Skills
-Active Directory
-Adobe Photoshop CS+
-Adobe Premiere Pro
-PC and Network Hardware
-IP Video Security Cameras
-PVC Badge Printers
-Able to communicate technical information at the non-technical level
-Software and hardware troubleshooting in person or over the phone

Work History

IT Support Analyst

MotoSport – Portland, OR (10/2011-12/2011)
-Desktop Support - Maintain Workstations, Install Software, Manage Active Directory Accounts

Technical Support

AlphaCard – Portland, OR (3/2010-10/2011)
-Technical Support for Badge Printers and IP Based Video Surveillance Cameras via Phone, E-Mail, and remote desktop control
-Troubleshoot Desktop and Network issues
-Install and Configure Software for Users
-Train Users on Alpha Card Software

Information Technology Contractor

Volt – Wilsonville, OR (7/2008-6/2009)
-Level 1&2 Technical Support for all Mentor Graphics offices worldwide via Phone, E-Mail, and remote desktop control
-Troubleshoot Desktop and Network issues
-Install and Configure Software for Users
-Manage User and Computer Accounts in Active Directory
-Primarily served the overseas offices by working the graveyard shift

TEK Systems – Vancouver, WA (8/2007-10/2007)
-Desktop Replacement Deployment for Southwest Washington Medical Center
-Install and Configure Software for Users
-Decommissioning Team Leader

TEK Systems - Eugene, OR (7/2007)
-Desktop Technical Support for Royal Caribbean Cruise Line

Chimes - Portland, OR (2/2007-5/2007)
-Desktop Replacement Deployment for Kaiser Permanente
-Troubleshoot Network Issues
-Install and Configure Software for Users
-Edit User accounts in Active Directory

TEK Systems - Portland, OR (10/2006--12/2006)
-IT Support for Salem Memorial Hospital
-Deal with Customer needs and complaints
-Performed as phone support for an employee portal doing password resets and supplying login information
-Update drivers, reimage computers, troubleshoot networking, printer and computer issues
-Edit User Accounts in Active Directory

Apex Systems - Portland, OR (6/2006-9/2006)
-Deal with Customer needs and complaints
-Performed as a Dell Field Technician replacing malfunctioning hardware in a team or alone.
-Drive to various locations in the Portland Metro Area

Technical Support Professional

Stream International - Beaverton, OR (3/2005-3/2006)
-Deal with Customer needs and complaints over the telephone
-Phone Technical Support for Adobe Photoshop CS 1 & 2
-Phone Technical Support for Adobe Premiere Pro

Service Writer

Comp USA – Tigard, OR (10/2004-1/2005)
-Deal with Customer needs and complaints
-Check customer’s computers(s) in for service
-Computer upgrades and repair

Computer Network Consultant

Key Personnel, Portland, OR (1/2002-12/2003)
-Built 3 workstations for a small network of my own creation
-Periodic maintenance of the workstations, or upon request

The Halton Company, Portland, OR (4/2003)
-Installed various software updates on Windows NT and 2000 workstations in shops and offices

Various home users, Portland Metro Area, OR (1/1999-Present)
-Troubleshoot, Build, Repair, and Performance Enhancement of Computers and Home Networks
-Provide Technical support in person or over the phone

Information Systems Intern / Private Contractor

Northwest Energy Efficiency Alliance, Portland, OR (7/2001-8/2001) (12/2001- 2002)
-Took inventory of computers and created a database for easy access
-Preparation and Deployment of computers in a management level work environment
-Basic Postmaster and System Administration Tasks
-Laptop preparation for use in the field by various users
-Took inventory of items worth over $200 and created a database for easy access
-Assisted Accounting Department in filing archives (a couple days every year since 2003)